How can we help you?

Before Submitting a Ticket

To help us resolve your issue as quickly as possible, please review the following guidelines. Many common questions are already answered in our documentation.

• Check the Documentation: Whether you are setting up Calliope Social Publisher, configuring SEO Magic, or managing media, please follow the step-by-step guides provided inside the plugin settings. They contain specific instructions for each tool in our ecosystem.
• Verify Your License: Priority technical support is reserved for users with an active Pro license. Make sure your license key is activated in your WordPress dashboard before requesting advanced troubleshooting.
• Update WordPress and Plugins: Ensure you are running the latest version of WordPress and the latest version of our plugin. Many bugs are resolved simply by updating to the newest release.

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Frequently Asked Questions

• Do you offer support for free plugins? For our free plugins available on the WordPress repository, we provide community support via the official WordPress.org forums. We check these forums regularly, but response times may vary.
• What exactly does priority support cover? Priority support covers plugin installation, configuration guidance, and fixing confirmed software bugs. It does not cover general WordPress training, custom PHP development, or fixing conflicts caused by badly coded third-party themes.
• A specific plugin feature isn't working. What should I do? Many advanced features (like Calliope Social Publisher API connections or Quote Deposit gateways) require strict configuration. Double-check our setup guides and ensure you are copying values exactly. If the issue persists, open a ticket with screenshots of your settings.
• How long does it take to get a reply? Our official support hours are Monday through Friday, 9:00 AM to 5:00 PM (GMT-3). We aim to respond to all Pro license tickets within 24 to 48 business hours.