At CalliopeWP, we understand that your data and your clients' data is critical to your business. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website, purchase our products, or interact with our customer support.
1. Information We Collect
When you interact with CalliopeWP, we may collect the following types of information:
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Account and Purchase Data: When you purchase a plugin or create an account, we collect your name, email address, billing address, and transaction history to process your order and provide licensing details.
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Support Data: If you contact us for technical support, we collect the contents of your communications, your license key, and technical details about your WordPress environment required to troubleshoot issues.
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Website Analytics: We automatically log standard interaction data when you visit our site, including IP addresses, browser types, and pages visited, to help us understand how our site is used and improve performance.
2. How Our Plugins Handle Your Data (Crucial)
Because CalliopeWP builds operational tools (like Calliope Social Publisher for social publishing), it is vital that you understand our software architecture regarding your data:
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Your Server, Your Data: All CalliopeWP plugins are installed and executed entirely on your WordPress server.
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No Interception: We do not intercept, log, or route your social media API keys, app secrets, or authentication tokens through our own servers.
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Direct API Communication: When a plugin like Calliope Social Publisher publishes a post, the data travels directly from your website's server to the respective API (e.g., Facebook, LinkedIn, Bluesky). CalliopeWP has zero access to the content you publish or the credentials you use.
3. How We Use Your Information
We strictly use the information we collect for the following operational purposes:
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Order Fulfillment: To process your payments, generate invoices, and issue valid software license keys.
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Customer Support: To verify your active license and provide technical assistance regarding our plugins.
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Product Updates: To send you critical security notices, update logs, and notifications about your license renewals or expirations.
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Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized usage of our software.
4. Third-Party Service Providers
CalliopeWP does not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers required to run our business smoothly:
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Payment Processors: We use secure, industry-standard payment gateways. CalliopeWP does not store your full credit card numbers; payment processing is handled entirely by these compliant providers.
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Email Delivery: We use transactional email services to securely deliver your purchase receipts, license keys, and account recovery emails.
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Support Infrastructure: We may use ticketing systems to manage and organize support requests efficiently.
5. Cookies and Tracking
Our website uses cookies (small text files placed on your device) to maintain your login session, remember your preferences, and facilitate the checkout process. We also use basic analytics cookies to understand generalized traffic patterns. You can disable cookies through your browser settings, though doing so may prevent you from logging into your account or completing a purchase.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive data transmitted between your browser and our website is encrypted via Secure Socket Layer (SSL) technology. Access to customer data is strictly limited to authorized personnel who require it to perform their duties (such as customer support).
7. Your Data Rights
Depending on your location, you may have specific rights regarding your personal data:
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Access: You have the right to request a copy of the personal data we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete information.
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Deletion: You can request the deletion of your personal data, subject to legal and accounting retention requirements (e.g., maintaining purchase records for tax compliance).
8. Contact Us
If you have any questions regarding this Privacy Policy, how we handle your data, or the architecture of our plugins, please contact our support team. We value transparency and are happy to clarify any technical or privacy-related concerns.